Order Cancellation
- Cancellation Window: You can cancel your order within 6 hours of placing it.
- Cancellation Method: Contact our customer support at Email: [email protected] to initiate a cancellation.
- Processing Time: If your order has already been processed or shipped, cancellation may not be possible.
Return & Refunds Policy
Return Window: You may initiate a return within 30 days of receiving your order.
Eligible Returns: We will provide a full refund for items that arrive:
- Damaged or defective
- Incorrect (product, size, material)
- Significantly different from the product description
Ineligible Returns: We cannot offer refunds for:
- Worn, washed, or altered items
- Items with minor, easily fixable imperfections
- Items missing original tags or packaging
- Returns without prior authorization
- Customer changed their mind
How to Request a Return or Refund
- Contact Us: Email: [email protected] with your order number, reason for return, and supporting photos or videos.
- Return Instructions: We’ll provide a return address and instructions within 2-3 business days.
- Package and Ship: Carefully package your item(s) and send them with a trackable shipping method.
- Track and Notify: Share the tracking number with us at Email: [email protected].
Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping method for your protection.
Refund Processing Time: Refunds may take 2-3 business days to process upon receipt of your returned item. The refund may take an additional 10-15 business days to appear in your account, depending on your financial institution.
Important Notes:
- We cannot be held responsible for unauthorized returns or returns lost in transit.
- Please contact us at Email: [email protected] if you have any questions.
By following these guidelines, you can ensure a smooth and efficient return or refund process.